SERVICES
Managed Services
Your business transformation needs deep expertise, process and technology support to pivot quickly and respond rather than react
Why choose ISGA Consult?
Consultation ISGA delivers business managed services through an “as-a-service” subscription model. We eclipse traditional and tactical outsourcing models of labour arbitrage and transactional services to help:
- Operationalize your business
- Minimize errors, disruption, and risk
- Accelerate your transformation journey and keep it on track
Customer Contact Center
Our bilingual customer contact centre provides proactive incident management and assures minimum downtime and speedy service restoration for an outstanding customer experience available 24/7/365 across Canada.
This service includes:
- User support
- Front-line incident management
- Service requests
- User information requests
- Patch management
- Point of contact and referral for tickets requiring greater
expertise - L1, L2, and L3 technical support
- Point of sales support
Application Support
ISGA Consult assists you in moving your enterprise applications ahead to satisfy your present and future operational needs while
preserving your previous investments.
- Application management in managed mode
- Application development support including major, minor,
corrective, and preventive maintenance